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FREQUENTLY ASKED QUESTIONS
RUN FARTHER THAN YOU EVER HAVE
What if I have my own ChampionChip®?
Unfortunately, you may NOT use your own ChampionChip, due to new technology being used by the timing company.
How can I purchase hot meal tickets?
All runners will receive water and refreshments at the Finish Line Festival. 50K and Gore-Tex® 50 Mile finishers will receive a free hot meal. If you are running the 10K or Half Marathon and would like a hot meal, you can purchase one for $15 online when registering with Active.com or by emailing us at endurancechallenge@hawkeyeww.com. You may also purchase hot meal tickets for $15 at packet pickup or, while supplies last, for $15 at the Finish Line Festival (cash or check only).
Is The North Face Endurance Challenge walker friendly?
Only the 10K, Half Marathon and 50K are “walker friendly” events, provided all participants complete the respective distances by the course cutoff times. See race overview section for cutoff times.
Are there cutoff times on-course?
Yes, there are two hard-cutoff times on-course for the Gore-Tex® 50 Mile. Please check your Gore-Tex 50 Mile regional specific participant guide for Gore-Tex 50 Mile on-course cutoff times.
Do you offer any other race distances the same race weekend?
No, there are no other distances during The North Face® Endurance Challenge.
Where are bathrooms located?
Bathroom facilities are available at the Start/Finish Line area. Bathroom/Port-A-Potty locations will be clearly marked on course maps. (See participant guide for your region)
Can someone else pick up my bib number and race packet?
Race numbers will only be given to family, friends or anyone else other than the participant with a photocopy of the participant’s government-issued photo I.D. No exceptions will be made.
What if I want to change race distances after registering?
Participants may change their race distance after registering by emailing us at endurancechallenge@hawkeyeww.com. You must include your first and last name, the Endurance Challenge regional event you are registered for, current race distance, and race distance you would like to switch to in this email.
What if I cannot participate once I have registered?
All race participant purchases are final. If you cannot participate, the entry fee will not be refunded and cannot be transferred to the 2010 race or another competitor. With written request, we will be happy to ship your 2009 race bag. Send us your request via e-mail or snail mail and include your name, street address, sex, age, phone number, the race distance that you registered for, and shirt size.
Address cancellations to:
The North Face Endurance Challenge
c/o hawkeye
2828 Routh Street, Suite 325
Dallas, TX 75201
E-mail: endurancechallenge@hawkeyeww.com
What if the event is cancelled?
The North Face Endurance Challenge will take place rain or shine. Only force majeure will cancel the event. In the event of a force majeure, there will be no refunds or credits applied to future events.
How can I confirm that I am registered?
Click the appropriate link below to check the status of your online registration. For mail/fax registrations, please allow two weeks for your registration to be processed. You will receive an e-mail confirming that your registration is complete. If you do not have e-mail, confirmation will be mailed to you.
Registration Confirmation:
Bear Mountain, NY
Bellingham, WA
Washington, DC
Madison, WI
Championship – San Francisco, CA
Can I run with headphones?
Yes, mp3 players and other audio device use is permitted.
Where on the course can my friends/family watch the race?
We recommend having your friend/family watch the race at the Start/Finish Line area or near the Aid Stations clearly marked as spectator-accessible on the course maps. (See participant guide for your region and race distance).
How do I volunteer?
Volunteers are needed for the Start/Finish area, on-course Aid Stations, Finish Festival and packet pickup. All volunteers will receive a free Endurance Challenge shirt and will be entered to win a The North Face gear package. Please visit Active.com or contact volunteers@hawkeyeww.com. to get involved.
Do I need to qualify to enter?
No, The North Face Endurance Challenge Regional events and Championship is open to everyone.
Will there be a lost and found?
Yes, all lost and found items will be at the Gear Bag Check area.
Are pacers permitted?
Yes, pacers are permitted but must adhere to the following rules:
– Pacers are not allowed on the course prior to mile 27 (thus, no pacers in 10K or Half Marathon races).
– Pacers cannot meet runners at locations other than those designated (see Gore-Tex 50 Mile or 50K participant guides for your region.
– Pacers must check in with the volunteers at designated Aid Stations when joining their runner.
– Pacers are required to sign a release waiver and wear an event bib before leaving the aid station with their runner.
– Pacer bib numbers will be provided by Aid Station staff.
– Pacer numbers must be visible on the outside and front of clothing.
– Runners can be accompanied by only one (1) pacer at a time.
– No pacers are allowed on-course prior to first Aid Station designated for meeting runners.
– No “muling” (pacers carrying runner’s gear or nutrition/fluids).
– No vehicular or bike pacing allowed.
– Pacers are responsible for their own transportation to and from the aid stations.
– Violating any of these rules will result in runner disqualification.
Can I use a Crew?
Yes. Crews are permitted for the 50K and Gore-Tex® 50 Mile only and must adhere to the following rules:
– Crews must administer support only at specially designated, crew-accessible Aid Stations (see Gore-Tex® 50 Mile or 50K participant guides for your region).
– Crews must follow the directions given by Aid Station staff on where to set up and assist their runners.
– Violating any of these rules will result in runner disqualification.
What if I am unable to finish the race?
Any runner dropping out of the race must notify a volunteer at a staffed Aid Station. The athlete will be responsible for paying a large bill if a Search & Rescue team is sent out on their behalf and they are not on the race course.
